Q&A

Q&A：

Q：I see some product pages displaying “Only Bricks Without Original Box”. What does this mean?

A：Due to the large outer packaging of some products, in order to give you a more affordable price and for the convenience of our transportation, we have optimized the packaging of some products in large outer boxes. But please rest assured that all components of the product are complete and equipped with corresponding manuals and matching stickers. Our product only has a difference in the outer packaging, that’s all.

Q：Why do some products require an additional shipping fee of $19.99?

A：These products are too heavy, so we need to charge an additional shipping fee. Of course, if you purchase multiple products at once, we can offer shipping discounts. Please contact us. help@toytop.top

Q：May I ask how long it will take for me to receive the goods?

A：The logistics speed varies among different countries. But usually you can receive your product within 14 working days. Please refer to our logistics page for specific policies. https://toytop.top/pages/shipping-policy

Q：How to check my order?

A：After your goods start shipping, you will receive an email from us. The email contains your waybill number and search website. Of course, you can also contact us in a timely manner. We are happy to serve you.

Q：What if I feel cheated? Are you scammers?

A：Hey friend, Please rest assured. We are not scammers.  I know it’s tough to trust a site you’ve never used before, but we’re really working hard to do better. Maybe you could give us a shot and then judge for yourself. PayPal and Banks will protect your order, so don’t worry. Give us a chance, we’d really appreciate it!

If the above questions cannot answer your doubts, we hope you can contact us in a timely manner.

EMAIL：help@toytop.top